Today's throwback will be about the first time I received special recognition from a guest, and it taught me a lesson in guest service.
Two beautiful little princesses were playing games with another cast member and me, after we had a great conversation with their parents about their vacation and what else they should do, they told us their only complaint was that someone had stolen their squeeze breeze (fan that squirts water, it's very popular). The other cast member and I looked at each other and knew what the other was thinking. Without hesitation, my co worker went to the office to get approval for our idea and after that we were able to replace their squeeze breeze. They were over the moon excited. They couldn't stop thanking us and telling us how much that meant to them. For us, it was second nature.
Later that week I received a recognition card from guest services saying a guest had gone in to purposely compliment my co worker and I for going above and beyond. It meant so much to me tht I was able to do something without realizing the impact. And it meant even more that they went out of their way to call me out by name for tht recognition.
I love guests who appreciate the cast.
PS- that being said, don't abuste the cast and their good attitudes. Don't say something was stolen, broken, damaged, spilled just to get a replacement for free. That's what will really upset us.
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